Service Policy

1. Introduction

This Service Policy applies to services offered by MicroKosm ("we," "us," or "our") through our website, direct engagements, and subscription-based software offerings. It works together with our Terms of Service and Refund Policy.

Effective date: 3 April 2026. We may update this policy; the current version will always be posted on this page.

2. Service Categories

• Professional Services means custom or project-based work (for example consulting, design, development, implementation, training, or managed deliverables) provided under a proposal, statement of work, or similar engagement document.
• SaaS (Software as a Service) means access to hosted software on a subscription or recurring-fee basis, including trial or paid plans we operate directly.
• Third-Party Platform means an app store, marketplace, payment processor, or reseller through which you may pay or download our offerings.

3. Delivery and Engagement Terms

Engagements. Professional services are described in the applicable agreement (including scope, milestones, timelines, fees, and acceptance criteria). Where no separate document exists, the scope confirmed in writing before work begins will govern.

Client cooperation. You agree to provide timely instructions, approvals, credentials, content, and access reasonably required for delivery. Delays on your side may affect schedules.

Changes. Material changes to scope, specifications, or timeline may require a written change order and adjusted fees or dates.

Delivery and acceptance. Deliverables are deemed accepted when stated in your agreement or, if not stated, when you use them in production or do not raise a good-faith defect report within the agreed review period.

4. SaaS Availability and Support

We aim to provide reliable access to SaaS products as described in the applicable product documentation or service description.

Maintenance, updates, and support channels (if any) are as specified for each product. We do not guarantee uninterrupted service except where expressly stated in writing.

5. Fees and Taxes

Fees are as quoted or as shown at checkout. Applicable taxes, duties, or withholding may be charged or invoiced in line with applicable law.

6. Governing Law

This policy is governed by the laws of the Islamic Republic of Pakistan, without prejudice to mandatory rules that may apply to consumers in your jurisdiction.

7. Contact

MicroKosm
Address: Plot 5, Street 4, Abdullah Garden, Sector H-13/4, Islamabad, Pakistan (near NUST Gate 7)
Email: admin@microkosm.com.pk
Phone: +92 300 0597595