Refund Policy

1. Introduction

This Refund Policy applies to services offered by MicroKosm ("we," "us," or "our") through our website, direct engagements, and subscription-based software offerings. It works with our Terms of Service and our Service Policy.

Effective date: 3 April 2026. We may update this policy; the current version will always be posted on this page.

2. Refunds - Professional Services

Professional services are typically bespoke and allocated upon commitment. Unless a written agreement states otherwise:

• Fees for work already performed, milestones accepted, or deliverables provided are generally non-refundable.
• Deposits, advance payments, or minimum commitments may be non-refundable to cover scheduling and resource allocation, as stated in your agreement.
• If we terminate for your material breach or non-payment, refunds are handled only as set out in your agreement or as required by applicable law.

Nothing in this policy limits any statutory remedy or mandatory consumer protection that applies to you in Pakistan.

3. Refunds - SaaS Subscriptions

For SaaS subscriptions purchased directly from MicroKosm (not through a third-party platform), you may request a refund of fees paid for your initial subscription period if we receive your written request within seven (7) calendar days from the date your paid subscription first becomes active or from the date of the first successful charge.

• This cooling-off window applies once per product or account for your first paid subscription.
• It generally does not apply to subscription renewals, upgrades, add-ons, or subsequent purchases unless required by law.
• After the seven-day period, recurring subscription fees are non-refundable for the current billing period, but you may cancel future renewals according to the cancellation terms for that product.

4. How to Request a Refund or Billing Help

Email us at admin@microkosm.com.pk with:

• Your full name and company name (if any)
• Product or engagement reference (order ID, invoice number, or agreement title)
• Date of purchase and payment method category (card, bank transfer, app store, etc.)
• A brief description of your request

Approved refunds are typically returned to the original payment method; timing may depend on banks or payment providers.

5. Governing Law

This policy is governed by the laws of the Islamic Republic of Pakistan, without prejudice to mandatory rules that may apply to consumers in your jurisdiction.

6. Contact

MicroKosm
Address: Plot 5, Street 4, Abdullah Garden, Sector H-13/4, Islamabad, Pakistan (near NUST Gate 7)
Email: admin@microkosm.com.pk
Phone: +92 300 0597595